| BPO (Business Optimization Services)
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| HR Processing Services |
BPO Human Resource Services
Convola believes that the HR processes and systems and the policies and procedures which support them are an integral part of HR strategies and are vital to the success of any organization. Convola BPO has built substantial capability in ensuring the delivery of HR processes meeting the need of critical stakeholders of the human resource function – employee, CHRO, CTO and the CEO. Convola offers an enduring partnership aimed at providing an enriching experience for all key customers.
Employee Experience
Every high performance organization needs to build and nurture its past, present and future employment relationships. Successful companies aim to reinforce the psychological contract at every touch point to ensure employees are engaged in the organization. Convola BPO aims to provide a delightful employee experience by applying cutting edge know-how of HR, communication practices and technology.
Partner to HR
Human resource administration contributes typically 1-3% of the total direct cost incurred by the organization. But in people-intensive operations, a substantial portion of the direct cost is under payroll. This is the amount the organization spends to ensure that value is added to every other spend item. In this context it is extremely important that the time an employee or manager spends on administrative aspects like leave of absence, W4, address change etc. be minimized. Our factory approach to HR services design ensures people-independent delivery of Lean HR processes with high levels of repeatability. This results in scalable, flexible solutions for our customers.
HR Strategy & Organization Culture
Each client has a unique structure and a different set of challenges. Convola BPO aims at a client-centric delivery model to provide the most suitable solution for each of our clients. Our consultants and practitioners will work with you to design a customized, flexible solution that will enable you to achieve the HR strategy that best blends with your organizational culture.
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